COMMITMENT TO THE QUALITY OF OUR SERVICES
Madrid, February, 2023, version 1.1
The primary goal of NL42 is to ensure, maintain and improve the quality of our processes according to the ISO9001 requirements.
This will be achieved through:
- Consideration of context of the organization and aligning the Quality Management System with the strategic direction of NL42.
- Satisfying customer and applicable statutory together with regulatory requirements.
- Management of the organization, along with employee-established quality objectives and defined responsibilities for their fulfilment.
- Establishing, applying, maintaining and continuously improving of the effectiveness of our Quality Management System according to the ISO 9001:2015 requirements.
- Continuous improvement of customers’ satisfaction.
- Commitment to increase quality of our services in order to exceed customers’ expectations.
- Continuously upgrading of the QMS in all stages of the consultancy related processes and congress related activities.