From paper to digital – the change

Our daily activities are now based on digital systems. We are reading newspapers, books, articles (like this one), sitting in front of our computer in the office, with a mobile device in our hand in a plane or a train. We don’t need to retrocede several years to find the picture of flight attendants proposing a paper magazine or a newspaper to the travelers.

Two fundamental changes have allowed us to be connected to the many information at any time and virtually in any place.  The continuous and frenetic improvements on the capabilities of computers and mobile devices together with the availability of very fast wireless networks.

Capabilities have considerably increased, sizes have considerably been reduced, allowing an incredible step to mobility. Remaining connected while progressing along the production line or reviewing results from remote location are bringing alternatives and opportunities to data management processes that leverage effectiveness, provide instantaneousness.

What was just a dream twenty years ago is now the reality we can touch in any moment of our daily activities.

How digital transformation matters in our business life

What does digital transformation mean in our business life and how much has it affected the way we perform our daily tasks?  Even though they are still huge gap between tasks, we are having our agendas mostly stored in a digitized system, we book the hotels, the flights, the rental cars via computers and apps, and most of the related information are provided in electronic formats. Meanwhile,  some banks are unable to stop mailing you the very same information that you check easily online from your mobile device.

In this sense, in the era of the industry 4.0, too many laboratories are still following  paper-based processes that support their data management, the sharing of the information and communication of the decision.

This is not only because there are some reluctances to introduce digital solutions and remove the paper in the laboratories related industries. This is possibly true in some situations and this will be extensively covered in future articles. One of the reasons why paper is not removed from the benches, is because it is still considered a better proof of good control and a solid demonstration of proper checks.

We practically all pour our thoughts on ink and paper,  take notes and sketch ideas. Evidently, some mental processes are still better materialised through a manual drawing  on a piece of paper.

How can we introduce a digital transformation project efficiently

First of all, we should work on being confident that the “digital world” is as secure as the “paper world”. Basic informatics concepts are too often assumed to be known by default and no one takes the time to seek for the information and provide it to the key decision makers, stakeholders and final users of such project.

Knowledge and education are the key elements to be considered at this very first stage of the project to drive the change management.

While a digital newspaper is very similar to a newspaper and a digital agenda to a paper-based one, an electronic laboratory notebook (ELN) is sometimes very far from the “old style” notebook we use in the laboratories.

While we quickly accommodate to the interactions that a digital newspaper offers to reach the information of interest and share them into our social media of preference, we also set reminders and benefit efficiently from our digital agenda. So, we adapt ourselves to the new tools. But in what concerns our lab processes we suddenly become extremely reluctant to do it differently.

In proportion of the multiple apps available for your smartphone, the amount of ELN solutions available in the market is considerable. Not all are suitable to your needs.

So, the second point here is to go to the market with very clear definition of your requirements aiming for aligning the tool capabilities to your processes without closing the door to potential improvement adjusting and revisiting such processes in alignment with the tool. There are very strong statements made at this stage where final users require the tool to adapt to their processes and where vendors claim that tool has been designed for you to work in better conditions and you are the one who should adapt your processes to it.  As always the truth is half way.

You own your processes and the way the work is done at your department, company. No informatics system should challenge it. However, your processes are not so unique and solution providers have learnt along the way in developing and implementing their solutions. It might be good to remain open to new ways of doing it. Which doesn’t mean challenging the whole approach but maybe incorporate features and abilities that were disregarded before.

in other words, a profound business reengineering of your processes might not be necessary yet taking the time to look at the actual picture and identify the areas for improvement might help to find the tool that precisely supports you in improving your processes: increase efficiency, improve visibility on your team productivity, easier measurement of  your KPIs, quicker communication, better control on your data life cycle, higher level of data integrity …

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Both companies have customers within the biotechnology, pharmaceutical, medical device and diagnostic market segments as well as customers in the tools and services segments of the market that support numerous products within the Life Sciences sector.

Isabel Muñoz-Willery and Roberto Castelnovo, co-owners & co-founders, NL42 Management Consulting S.L. commented that:

 “We previously worked on several occasions with george James ltd and the level of quality of their services has always been of the highest standards. Neil Burns and Jonathan Cooper assisted us in the design and implementation of customised training programmes to support the strategic goals of the international organisations we were leading. They’ve also been instrumental in our key personnel recruitment processes. The enthusiasm, knowledge and professionalism shown have always been a significant success factor of their programmes and services. The collaboration will enable us to support our customers in Southern Europe grow into Northern European markets and of course we can work with george james to enhance the delivery of their services at a local level in Southern Europe by among other things giving them a local language capability.”

Neil Burns and Jonathan Cooper, co founders and business partners, george james ltd added that:

“Having worked very closely with Isabel and Roberto for many years on recruitment projects and tailored training programmes it was very clear to us that we shared the same commitment in striving to deliver a great customer experience, providing in-depth industry expertise and a passion for getting the best results for our customers in B2B scientific and technology markets.  With a shared sector focus and shared core values we firmly believe that both our current and future customers will benefit from the increased breadth this collaboration will deliver.”

About george james Ltd

george james Ltd was founded in 1999 by two experienced and successful senior industry professionals with global experience across a range of industries.  Frustrated by the level of service they experienced in both sales training and recruitment the principle initial focus of the company was to develop and continually optimise services to address the issues they had found frustrating. Both founders own career success had been based on the simple understanding that nobody can advance their own career or no company can maximize its success without recruiting, developing and keeping the best talent.

About NL42 Management Consulting S.L.

NL42 was founded in 2012 by professionals with decades of business management experience in the laboratories arena. The owners combine extensive managerial and technical expertise and offer customised services specialised in business and quality management.  The services provided support scientific organisations to expand their business capabilities, enhance their sales performance and optimise processes. Within these programs recruitment of the best talent and delivery of specialised training programs are playing a critical part to ensure success of the solutions proposed by NL42.

L'articolo george james ltd and NL42 Management Consulting S.L. to collaborate proviene da NL42 | Paperless Lab Academy®.